Ensuring Our E-mails Reach You
We reply to all e-mails we receive within 1 business day, typically much sooner. If you don't see a reply from us within 24 hours (1 business day), please check your e-mail program's Spam/Junk folder as our e-mail may have been misclassified as junk/spam.
If our e-mail does not appear in your Spam/Junk folder, please call us at 1-800-665-0222 and we can answer your questions immediately. Also, please let us know that our reply to your initial inquiry did not reach you!
Unfortunately, because of the high volume of real spam/junk e-mail being sent on a daily basis it has become necessary for your ISP (Internet Service Provider) and free e-mail providers (e.g. Hotmail, Google's GMail) to use SPAM filters on their e-mail servers. In addition, most computers nowadays have Internet security software installed which also include SPAM filtering features. These filters are not perfect and misclassify many legitimate e-mails, including ours.
Below are some simple instructions on how to prevent our e-mails from being misclassified. If you have any difficulties please contact your ISP for technical support or refer to the manuals/instructions provided with your Internet security software installed on your machine. Due to the number of e-mail programs, Internet security software packages and free e-mail service providers available it is not feasible for us to cover them all and in great depth. However, most have similar concepts to those mentioned below.
Windows Live Hotmail
- Log into your Windows Live Hotmail account.
- Click Options on the Windows Live Hotmail toolbar.
- Select More Options on the next menu.
- Under Junk e-mail click on Safe and blocked senders.
- On the next screen titled Safe and blocked senders, click on Safe senders.
- In the field labeled Sender or domain to mark as safe: enter our domain cookbookprinter.com
- Then click the button labeled Add to list >>.
- You should now see our domain appear as @cookbookprinter.com in
your Safe senders and domains list and our e-mails will now appear in your inbox.
Google GMail
- Log into your GMail account and click on the Settings link.
- On the Settings screen click on Filters.
- Next click on Create a new filter.
- In the field labeled From enter @cookbookprinter.com
- Click on the button labeled Next Step>> and you will be at the Choose action screen.
- Make sure the option Never send it to Spam is checked.
- Click on the button labeled Create Filter and you're done.
- Now our e-mails will appear in your inbox.
Yahoo!Mail
- Log into your Yahoo!Mail account and click on the Options link in the toolbar.
- On the menu that appears click on Mail Options.
- Next click on Create a new filter.
- Then click on Create or edit filters.
- Next click on the button labeled Add.
- The Filter Name is optional; enter a name that is meaningful to you, such as CookbookPrinter.com
- In the rules section, the only entry to change is for the From header:.
- Make sure the drop-down list is set to contains and in the entry field
next to it type @cookbookprinter.com - For the option labeled Move the message to: select Inbox from the drop-down list.
- Click on the button labeled Add Filter and you're done.
- Now our e-mails will appear in your inbox.
Outlook 2003/2007
- Locate the e-mail reply you received from us. Remember it may be in your Junk E-mail folder!
- Select our e-mail by clicking on the e-mail once (do not double-click).
- Next, right-click on it and from the menu that appears move
the mouse point over the menu item Junk E-mail. - From the fly-out menu that appears, click on the menu item
Add Sender's Domain (@example.com) to Safe Senders List. - Depending on your settings, you may get a confirmation message that our domain
(@cookbookprinter.com) was added to your Safe Senders list.
Now that you've configured your e-mail program to recognize our e-mail address, any e-mail sent by us (CookbookPrinter.com) should now reach your inbox instead of your Spam/Junk folder.
If you have any difficulties in configuring your e-mail program please refer to the documentation and online help on your e-mail provider's website which will take you through the configuration process step-by-step. Microsoft has many articles and tutorials online which can be found at Microsoft's Office webiste.
As always, regularly check your Spam/Junk e-mail folders to ensure that your configuration changes are working and that our e-mails are not being delivered to your Spam/Junk folder.
For information on publishing your own custom fundraising cookbook, fill out our
online information request form to receive a free information package, or call us toll free at 1-800-665-0222